Hemster Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.hemster.co/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Stripe to power our online store--you can read more about how Stripe uses your Personal Information here:  https://stripe.com/us/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

          FACEBOOK - https://www.facebook.com/settings/?tab=ads

          GOOGLE - https://www.google.com/settings/ads/anonymous

         BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

USE BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at care@hemster.co or by mail using the details provided below:

1390 Market Street Suite 200 San Francisco, CA 94102

Hemster terms of service

These Terms and Conditions (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Hemster, Inc. relating to the purchase of the garment alterations described on the invoice (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto.

All alterations agreements are final.

BOOKING POLICIES

I. Appointment fees. Appointments fees are paid at the time of booking. No shows and late cancellations for fittings will incur a $15 fee. A valid credit card is required to book a fitting with Hemster.

ALTERATIONS

I. Deposits and Invoicing. After the fitting, the invoice is due before a second fitting can be scheduled. All alterations agreements are final.

Any changes in Client’s measurements after the first fitting which cause additional or different Services to be rendered are subject to additional charges. Any customization in the design of a garment, are based on the information provided at the time of Client’s initial request for such customization. Any changes in the design by the Client after this initial request are subject to additional charges.

II. Fittings, Acceptance. Hemster will begin to perform the Services upon receiving the garment. Services provided are based on the measurements provided at the time of the Client’s fitting or order submittal. Any measurements set forth on the invoice shall be conclusive evidence of the Client’s measurements at the time of the first fitting or order submittal. Hemster cannot be held responsible for garments that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc.

Any cancellations or reschedules of second, third, or final fittings made within 48 hours are subject to a $15 appointment fee.

All concerns or complaints are to be addressed with Hemster during the fitting process and before the final fitting. In the event of a disagreement, any and all resolutions will be at the discretion and sole responsibility of Hemster. Should the Client neglect to come for a scheduled fitting, Hemster is not liable for the fit or finish work of the garment.

III. Pickup, Delivery. All accounts must be paid in full before the Client’s garment can be released. If the Client would like another party to pick up the garment on their behalf, Hemster must receive expressed permission and consent with that party’s name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the earlier of Client or surrogate receipt of garment.

Once the garment leaves Hemster’s possession, Hemster is not held responsible for the garment.

IV. No Refunds. Payments are nonrefundable. At any time, and for any reason, and to the extent permitted by law, Hemster may provide a refund, discount, or other consideration to some or all of our clients. The amount and form of such credits, and the decision to provide them, are at Hemster's sole and absolute discretion to the extent permitted by law. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

V. Warranty Disclaimer. The Client acknowledges Hemster makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is, and Hemster hereby disclaims any and all representations and warranties, express or implied, including without limitation the warranty of merchantability, fitness of a particular purpose.

VI. Limitation of Liability. In no event will Hemster be held liable for any indirect, incidental, special, punitive, consequential, exemplary or similar damages including without limitation, lost profits, loss of use, pain and suffering or mental anguish, related to or arising out of the Services provided. In no event will Hemster be held liable for any direct damages related to or arising out of the services in excess of the price paid by the Client for the service which is the subject of the claim.

VII. Force Majeure. Any delay or failure in the performance by Hemster shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of Hemster, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental acts, injunctions, labor strikes, and errors or omissions of a manufacturer or its distributor.

VIII. Right of Refusal. Hemster and/or their contracted seamstresses preserve the right to refuse alterations to any individual under any circumstances at any time.

IX. Acknowledgement. These Terms and Conditions, including all documents referenced herein, represent the entire understanding between you and Hemster and supersede any other agreements, statements, or representations with the Client and Hemster. Headings used in these Terms and Conditions are for reference only, and shall not affect the meaning of any terms. Any Client of Hemster is deemed to have accepted these Terms and Conditions and the Hemster Privacy Policy. Hemster reserves the right to change or cancel the terms of service at any time