You can visit one of our partner stores or
let hemster into your closet!
In support of the City's effort to limit the spread of COVID-19, we have determined that the best course of action would be for us to suspend all in-person fittings, effective Friday, March 13th.
We truly apologize for any inconvenience this may cause, however, considering the current situation and the need to limit personal contact, we felt this was the best path to take in order to help keep you and the rest of the public safe during this time.
To date, we have already implemented certain health protocols in our offices and are closely monitoring for updates so we can make necessary changes with guidance from the Centers for Disease Control and Prevention, the World Health Organization and local public health agencies. In addition, we have increased the strength and frequency of cleaning and sanitization in our offices and we are encouraging our employees to prioritize safe practices of social distancing, frequent hand washing and staying home if they feel unwell.
With that being said, we would still love the opportunity to help you find the perfect fit and we are excited to announce that we will be launching our Remote Virtual Fitting Program in the coming weeks! Be on the lookout for more information regarding how you can schedule a virtual fitting and kindly reach out if you have any questions or concerns regarding your appointment cancellation. All of our in-store services are still available.
On behalf of everyone here at Hemster, we thank you in advance for your understanding, and we greatly appreciate your continued support.
With the recent COVID-19 outbreak and the mandatory Shelter in Place declared by city officials, we wanted to ensure that you are provided with the most up to date information regarding our company and services. We have outlined important information below, but you may also reach out to us at care@hemster.co if you have any questions or concerns that need to be addressed. Thank you in advance for your patience and support as we diligently work to service all of our customers during this time.
If your order is being worked on OR if it is already complete, it will promptly be shipped to you when we resume normal operations. Tracking information will also be provided at that time. Please note that any any orders placed within 5 days of March 17, 2020 are subject to cancelation. If your order is no longer able to be fullfilled, we will notify you via email by March 24th, 2020, and you will be refunded for the cost of alterations. The order will then be shipped to your address on file once normal operations resume.
Per our Perfect Fit Guarantee Policy, we are more than happy to provide a label for you to ship your order back to us if any adjustments are needed. Simply send an email to care@hemster.co to request a redo within 5 days of receiving your order. Once we resume normal operations, and the alteration redo request has been approved, we will provide a shipping label for you to send your order back to us. We will then make the necessary adjustments and ship your order back to you as soon as possible.
Due to the COVID-19 outbreak, there has been an influx of delivery delays throughout the country and we are at the mercy of the Fedex when it comes to ETA for orders. If you need specific information pertaining to order delays please reach out to the FedEx Customer Service Line at 1-(800)-463-3339.
Conveniently book an appointment with one of our Fit Designers in your city.
Professional Fit Designer will perform a fitting on you with your garments.
Fit Designers will work with our vetted Tailor Partners to perform all necessary alterations.
Fit Designer will bring back your garments for a second fitting or drop off.
• ADJUST STRAPS AND HEM
• STEAM AND PRESS
• THREE FITTINGS
• ALL ALTERATIONS IN
A LA CARTE MENU
• STEAM, PRESS, AND STUFF
• FOUR FITTINGS
• Take up straps and hem
• Steam and press
• Two fittings
• Take up straps and hem
• Steam and press
• Two fittings
• HEM SLEEVES ON JACKET
• TAKE IN WAIST OF PANTS
• HEM & TAPER PANTS
• STEAM AND PRESS
• TWO FITTINGS
• HEM SLEEVES ON JACKET
• TAKE IN SHOULDER LENGTH
• TAKE IN SIDES
• TAKE IN CENTER SEAMS
• TAKE IN WAIST OF PANTS
• HEM & TAPER PANTS
• STEAM AND PRESS
• THREE FITTINGS
Check out our transparent pricing.
Still have questions? Our FAQ has the answers!
Contact Hemster Customer Care for anything else!
Your fitter will arrive at the designated time and location for the appointment.
When your fitter arrives you will be asked to put on items that will be altered.
Fitter will perform fitting using pins, clamps, or our own RulerStickers.
Fitter will create invoice and process orders in our own Fitter App.
Fitter will tag and bag each item.
After all items are fitted, Fit Designer will review invoice and once approved by your card will be ran -
exceptions will be made when there is a custom alteration.
You will receive an order confirmation once the order is placed.
Fit Designer will book second fitting or drop off appointment.
Fitter will leave with all items ready to be altered.
Your tailoring credit can be redeemed during your appointment with your
Fit Designer and the discount will be deducted from your total alterations cost.
