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2A. Understanding our fitting fee per appointment type

Our fitting fee is a one time charge that pays for the cost of sending our professional Fit Designers to your home for first, second, and sometimes additional fittings. Please note that our fitting fee is separate from alteration costs procured during the appointment. Our fitting fee is waived if and when your alteration costs reach our minimum order value. Fitting fees will be charged with our alterations costs at the time of the appointment.

2B. Understanding our minimum order policy

If your alteration meets our minimum, your fitting fee is waived!

Minimum requirements per appointment type:

3. select your fit designer

If you have a Fit Designer that you love, you have the option to select them again. If you are new to Hemster, simply select our Fit Designer option and we will pair you with one of our amazing stylists.

4. select your date and time

Please keep in mind there is a 9 business day turnaround time - business days are Monday through Friday for casual and formal alterations.
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RUSH Turnaround is available with an additional rush fee - fee varies on how soon you need your garment.
Learn more about RUSH fees

We currently require 24 hour lead times for online bookings.
Please email care@hemster.co if you need an appointment within 24 hours and we will try to accommodate you the best we can.

5. Input your appointment information

For the best appointment experience, please let us know:
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- how many garments you have to be altered
- how many people will be fitted
- where your appointment will be held
- any other useful information
(ex. Do you have pets? Is there a gate code? etc.)

6. input your credit card info

If your appointment has a fitting fee, we require that you provide your credit card information. In case of no-show or a late cancellation, we will charge the fitting fee. The same card can be used for fast checkout during the appointment.

7. understanding our cancellation policy

In order to ensure that we can accommodate all of our customers, we require at least 24 hours notice to cancel or re-schedule your appointment, otherwise the fitting fee is non-refundable.
Appointments canceled or reschedule with more than 24 hours notice will be accommodated free of charge.

what to bring to each appointment

If you are wearing your garment for a special event, make sure to bring the shoes and undergarments you plan to wear with your garment.
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Fit Designers do not bring full length mirrors to appointments. If you do not have one available for the appointment, please email care@hemster.co for options.

Have all brand referral cards available so fitters can input codes during appointment for reference - fitters do not have referral codes on hand.

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